Finally finished the Toshiba debacle. It ended with a short call to Toshiba level 3 tech support. That was bliss. I wish I always talked to level 3 tech support.
The guy started explaining to me how to take out my battery and I said look... I know about computers. You don't have to do this in baby steps with me. Give me a second and I will have it set up. Then he asked me to try to turn it on a few times. I gave him my observations. And he said ok... I am writing a note here that it is a hardware issue with the system board. Then I apologized for being so ubrupt. He says he understood. He could understand my frustrations. God finally a tech support person who knows more about computers than me. It was wonderful.
So now that hurdle is cleared. The customer service rep will call me and arrange for the new computer to be shipped to my folks!
HURRAH!!!!!
On another note another strange interpersonal thing in my life is getting royally screwed up the ass by miscommunication. You know what I am through with being diplomatic or worrying about people's feelings anymore. I tried it for awhile and it sux. Essentially my new outlook is the same as my old one... Tell the truth. All of it. Disclosure is key. And then sort out the feelings.
The guy started explaining to me how to take out my battery and I said look... I know about computers. You don't have to do this in baby steps with me. Give me a second and I will have it set up. Then he asked me to try to turn it on a few times. I gave him my observations. And he said ok... I am writing a note here that it is a hardware issue with the system board. Then I apologized for being so ubrupt. He says he understood. He could understand my frustrations. God finally a tech support person who knows more about computers than me. It was wonderful.
So now that hurdle is cleared. The customer service rep will call me and arrange for the new computer to be shipped to my folks!
HURRAH!!!!!
On another note another strange interpersonal thing in my life is getting royally screwed up the ass by miscommunication. You know what I am through with being diplomatic or worrying about people's feelings anymore. I tried it for awhile and it sux. Essentially my new outlook is the same as my old one... Tell the truth. All of it. Disclosure is key. And then sort out the feelings.